AI support that closes the ticket — not just deflects it.
Savena answers “where's my order?” on email, chat, WhatsApp, and Instagram — looking up the real order in Shopify or Stripe, sending the tracking link, and escalating to your team only when it actually needs a human.
No credit card required · Free 21-day trial · or book a demo
Connects to the channels your customers already use
Start the trial with just an email.
One script tag, then connect your channels.
We help you onboard directly — not a ticket queue.
No annual lock-in on monthly plans.
Every message, every channel — one inbox.
No more switching between email, WhatsApp, Instagram, and live chat. Your team always has the full picture.
One queue, not five tabs
Your team works a single list instead of checking five apps and hoping nothing slipped through.
Order history beside every message
Past purchases, contact details, and the full thread — so nobody asks “what was your order number?” again.
No two people on the same reply
Live typing indicators and team presence mean two agents never answer the same customer twice.
It doesn't just reply — it finishes the job.
Ask most support bots where an order is and you get a link to a tracking page. Savena's AI opens the actual order, reads the status, tells the customer what happened, and fixes it if it can — handing off to your team the moment it can't.
- Answers from your content, not guesswork
Upload your docs and policies. When it has no matching answer, it says so instead of inventing one.
- Takes real action
Looks up orders, updates addresses, issues refunds — only the actions you switch on, within the limits you set.
- Knows when to hand off
Passes complex issues to your team with the full thread attached — and steps back so it never talks over you.
Plugged into the tools your business runs on
Connect your store and the AI acts on real data — not just talk about it.
Shopify
Looks up orders, checks fulfillment status, and processes returns without leaving the conversation.
Stripe
Pulls up invoices, manages subscriptions, and issues refunds — resolving billing questions end-to-end.
HubSpot
Every contact who reaches support syncs into your CRM automatically, so sales sees the whole picture.
Simple, transparent pricing
Start free. Upgrade when you're ready.
Includes 3 team members · saving $144 a year
- 3 team members included — $22/month each after
- Every channel — email, live chat, WhatsApp, Instagram, Facebook
- Unlimited conversations
- Shopify and Stripe integrations, workflows and knowledge base
- Every feature. No add-ons.
AI resolutions — $0.99 each
Charged only when the AI actually handles a conversation end to end. If it can't help and passes the customer to your team, you're not charged. Set a monthly cap and the AI stops there — conversations still reach your team.
21 days free. No credit card required — you only pay when the trial ends.
How billing works
- Platform
- $87/month covers every channel, every feature and unlimited conversations, with 3 team members included. Extra teammates are $22/month each. Paying annually takes 12% off both.
- AI resolutions
- $0.99 for each conversation the AI resolves on its own. Anything it escalates to a human is free, so you never pay twice for the same customer.
Not sure which plan fits?
Enter your conversation volume and agent cost to see the plan that matches and what it saves you.
Frequently asked questions
You can have Savena up and running in under 5 minutes. Add the chat widget to your site with a single script tag, connect your email and social channels through our dashboard, and start receiving conversations immediately.
Three things. The AI answers from your knowledge base and live store data rather than from memory — when it finds no match, it is instructed to say it does not have that information instead of guessing, and to record the gap for you. It cannot claim to have done something it did not actually do: every action it describes has to correspond to a real tool call. And it can never invent a reason for why something happened — it reports only what your connected systems actually return.
Only within limits you set. You enable each action individually — refunds, cancellations, order edits, subscription changes — and anything you leave off simply cannot run. Actions that touch private data or money require the customer to verify their identity first, and destructive ones ask the customer to confirm before anything happens. Discounts have hard caps: a per-reason ceiling, a 10% auto-issue limit above which it must escalate to your team, and a rolling 30-day budget per customer. All of this is enforced in our backend, not just requested in a prompt, so the AI cannot be talked out of it.
It escalates to your team, and that handoff is the only path to a human — there is no silent queue where messages get stranded. The full conversation comes with it, so your agent picks up exactly where the AI left off without the customer repeating themselves. The AI is instructed to escalate whenever it cannot confidently handle a message, not only when someone asks for a human. Once a teammate replies, the AI automatically steps back from that customer for 7 days so it never talks over your team.
Yes, at every level. You can disable it entirely, switch it off for specific channels — live chat, email, WhatsApp, Instagram, Facebook — or stop it mid-conversation. It also stands down automatically on any conversation a human has taken over.
Upload your docs, FAQs, and help articles. Savena's AI reads and understands them, then uses that knowledge to answer customer questions accurately. It also reads live data from your connected store, so product and order details come from the source of truth rather than a stale copy.
Savena currently supports five channels: website live chat (via our embeddable widget), email (Gmail and Microsoft), WhatsApp Business, Instagram DMs, and Facebook Messenger. All conversations flow into a single unified inbox.
You can cancel at any time — there is no annual lock-in on monthly plans. The chat widget is a single script tag, so removing it is a one-line change, and your channels stay connected to your own Gmail, WhatsApp, and social accounts rather than to us.
Savena uses industry-standard encryption for data in transit and at rest, with secure data storage and strict access controls. Your customer data is never used to train AI models. Actions that expose private customer information require identity verification first, enforced server-side.
Reply from anywhere with the iOS app
Your whole inbox in your pocket, with push notifications so urgent conversations reach you before the customer gives up.
Stop answering “where's my order?” by hand.
Set up your inbox in under 5 minutes. 21-day free trial, no credit card, cancel anytime.