AI support that closes the ticket — not just deflects it.

You can have Savena up and running in under 5 minutes. Add the chat widget to your site with a single script tag, connect your email and social channels through our dashboard, and start receiving conversations immediately.

Three things. The AI answers from your knowledge base and live store data rather than from memory — when it finds no match, it is instructed to say it does not have that information instead of guessing, and to record the gap for you. It cannot claim to have done something it did not actually do: every action it describes has to correspond to a real tool call. And it can never invent a reason for why something happened — it reports only what your connected systems actually return.

Only within limits you set. You enable each action individually — refunds, cancellations, order edits, subscription changes — and anything you leave off simply cannot run. Actions that touch private data or money require the customer to verify their identity first, and destructive ones ask the customer to confirm before anything happens. Discounts have hard caps: a per-reason ceiling, a 10% auto-issue limit above which it must escalate to your team, and a rolling 30-day budget per customer. All of this is enforced in our backend, not just requested in a prompt, so the AI cannot be talked out of it.

It escalates to your team, and that handoff is the only path to a human — there is no silent queue where messages get stranded. The full conversation comes with it, so your agent picks up exactly where the AI left off without the customer repeating themselves. The AI is instructed to escalate whenever it cannot confidently handle a message, not only when someone asks for a human. Once a teammate replies, the AI automatically steps back from that customer for 7 days so it never talks over your team.

Yes, at every level. You can disable it entirely, switch it off for specific channels — live chat, email, WhatsApp, Instagram, Facebook — or stop it mid-conversation. It also stands down automatically on any conversation a human has taken over.

Upload your docs, FAQs, and help articles. Savena's AI reads and understands them, then uses that knowledge to answer customer questions accurately. It also reads live data from your connected store, so product and order details come from the source of truth rather than a stale copy.

Savena currently supports five channels: website live chat (via our embeddable widget), email (Gmail and Microsoft), WhatsApp Business, Instagram DMs, and Facebook Messenger. All conversations flow into a single unified inbox.

You can cancel at any time — there is no annual lock-in on monthly plans. The chat widget is a single script tag, so removing it is a one-line change, and your channels stay connected to your own Gmail, WhatsApp, and social accounts rather than to us.

Savena uses industry-standard encryption for data in transit and at rest, with secure data storage and strict access controls. Your customer data is never used to train AI models. Actions that expose private customer information require identity verification first, enforced server-side.