# Savena

> AI-powered customer support platform for growing teams. Unified inbox, AI agents, workflow automation, and multi-channel messaging across email, live chat, WhatsApp, Instagram, and Facebook Messenger.

## About

Savena brings every customer conversation into one AI-powered inbox with built-in automation. It is built for e-commerce, DTC, and SMB teams that want AI agents, ticket management, and a contact CRM with unlimited agent seats — priced by conversation volume rather than per seat.

Canonical domain: savena.ai

## Documentation

- [Help Center](https://savena.ai/help): Guides and articles about Savena features
- [FAQ](https://savena.ai/faq): Frequently asked questions about the platform
- [Glossary](https://savena.ai/glossary): Definitions of customer support and AI terms

## Help Center Categories

- [Getting Started](https://savena.ai/help/getting-started): Quick start guide, account setup, and first steps with Savena.
- [Inbox & Conversations](https://savena.ai/help/inbox): Manage all your customer conversations from a single unified inbox.
- [Channels](https://savena.ai/help/channels): Connect and configure your messaging channels — live chat, email, WhatsApp, Instagram, and more.
- [AI Agent](https://savena.ai/help/ai-agent): Configure AI-powered agents that handle customer conversations automatically.
- [Workflows & Automation](https://savena.ai/help/workflows): Build visual automations to handle repetitive tasks and route conversations.
- [Tickets](https://savena.ai/help/tickets): Track, manage, and resolve customer support issues with the ticket system.
- [Contacts & CRM](https://savena.ai/help/contacts): Manage customer profiles, segments, and engagement data.
- [Integrations](https://savena.ai/help/integrations): Connect Savena with Shopify, Stripe, HubSpot, and your own services through the custom API.
- [Analytics & Reporting](https://savena.ai/help/analytics): Track team performance, AI agent effectiveness, and workflow metrics.

## Integrations

Native integrations available in Savena:

- [Stripe](https://savena.ai/integrations/stripe): Read and act on Stripe data inside every conversation.
- [Shopify](https://savena.ai/integrations/shopify): AI-powered chat and support for your Shopify store — orders, refunds, and fulfillment answered right inside every conversation.
- [HubSpot](https://savena.ai/integrations/hubspot): Push Savena contacts into HubSpot automatically.
- [Custom API](https://savena.ai/integrations/custom-api): Call any HTTP API from a Savena workflow.

## Comparisons

How Savena compares to other AI customer support platforms:

- [Savena vs Intercom](https://savena.ai/vs/intercom): Enterprise customer messaging platform with the Fin AI agent.
- [Savena vs Zendesk](https://savena.ai/vs/zendesk): Established help desk and ticketing platform for mid-market and enterprise.
- [Savena vs Gorgias](https://savena.ai/vs/gorgias): Customer support platform built specifically for ecommerce on Shopify.
- [Savena vs Tidio](https://savena.ai/vs/tidio): SMB live chat and Lyro AI chatbot, popular with Shopify and small ecommerce stores.
- [Savena vs Re:amaze](https://savena.ai/vs/reamaze): Ecommerce-focused helpdesk and shared inbox owned by GoDaddy, popular with Shopify and BigCommerce stores.
- [Savena vs Crisp](https://savena.ai/vs/crisp): SMB-focused multichannel messaging and shared inbox with a chatbot builder.
- [Savena vs Chatwoot](https://savena.ai/vs/chatwoot): Open-source customer engagement and shared inbox, self-hosted or cloud.

## Glossary

Definition-first explanations of key customer support and AI terms:

- [AI agent](https://savena.ai/glossary/ai-agent): An AI agent is software that uses a large language model to understand customer messages, take actions across connected systems, and resolve issues without human intervention.
- [AI customer service](https://savena.ai/glossary/ai-customer-service): AI customer service is the use of large language models, AI agents, and automation to resolve customer questions, route tickets, and assist human support teams.
- [Conversational AI](https://savena.ai/glossary/conversational-ai): Conversational AI is technology that lets software hold natural-language conversations with humans, typically using large language models combined with speech recognition or text input.
- [Deflection rate](https://savena.ai/glossary/deflection-rate): Deflection rate is the share of customer support conversations resolved without a human agent.
- [First response time](https://savena.ai/glossary/first-response-time): First response time (FRT) is the time between a customer creating a ticket and a support agent — human or AI — responding for the first time.
- [CSAT](https://savena.ai/glossary/csat): CSAT (customer satisfaction) is a metric that measures how satisfied customers are with a specific interaction, product, or service.
- [SLA](https://savena.ai/glossary/sla): A service-level agreement (SLA) in customer support is a documented commitment to respond to or resolve customer issues within a defined time.
- [Omnichannel customer service](https://savena.ai/glossary/omnichannel): Omnichannel customer service is a unified support experience across multiple channels — email, live chat, WhatsApp, social DMs, phone — where context, history, and state follow the customer between channels.

## Key Features

- Unified inbox for email, live chat, WhatsApp, Instagram, and Facebook Messenger
- AI agents trained on your help center and past conversations
- Visual workflow automation builder
- Ticket management with SLA tracking
- Contact CRM with lifecycle stages (lead, customer, paid)
- Native integrations with Shopify, Stripe, and HubSpot, plus a custom API for anything else
- Embeddable live chat widget
- 21-day free trial (no credit card); plans priced by monthly conversation volume with unlimited agent seats

## Pricing model

Savena pricing has two parts. (1) A plan price covering a monthly conversation allowance, with unlimited agent seats and all features on every plan: Starter $59/mo (400 conversations), Growth $139/mo (1,000), Pro $389/mo (3,000), Scale $599/mo (5,000). Annual billing saves roughly 17%. A conversation is one customer thread regardless of message count, and closes after 7 days of inactivity. (2) AI automations, billed separately as an add-on at $0.90 per automation per month, chosen at checkout, with overages at $1.20 per automation. Savena does not charge per agent seat.

Note on WhatsApp pricing: Meta charges per-conversation fees for WhatsApp Business with every provider, including Savena — these are pass-through fees, not bundled into Savena's subscription. The differentiator vs platforms like Intercom or Zendesk is that Savena does not charge an additional platform add-on fee for WhatsApp on top of Meta's fees.

## Links

- [Website](https://savena.ai)
- [Comparisons](https://savena.ai/vs)
- [Glossary](https://savena.ai/glossary)
- [ROI Calculator](https://savena.ai/tools/roi-calculator)
- [Help Center](https://savena.ai/help)
- [FAQ](https://savena.ai/faq)
- [Full LLM context](https://savena.ai/llms-full.txt)
- [Sitemap](https://savena.ai/sitemap.xml)