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Savena

7 best Re:amaze alternatives in 2026

Last updated 2026-10-26 · Written by the Savena team. Savena is our product, and it is listed first; every other entry is described from the vendor's own pricing and feature pages.

Re:amaze is a capable per-seat helpdesk for ecommerce teams, with chat, email, social and the ability to manage Shopify orders from the conversation. Teams usually look elsewhere for one of three reasons: AI volume that outgrows the per-user allowance, WhatsApp that only works through a Twilio number, or wanting SMS and voice without moving up to Pro.

Prices below are from each vendor's pricing page as of October 2026.

Why teams look for a Re:amaze alternative

  • AI resolutions are an allowance of 5, 10 or 20 per user per month; each one beyond that costs $0.85.
  • WhatsApp requires a Twilio-provided number.
  • SMS and voice are on Pro and Plus only.
  • Per-seat pricing grows with every person who answers customers.

At a glance

ToolBest forPricing modelStarts at
SavenaShopify stores that want the AI to act on the order, not just answer about itFlat platform fee + per AI resolution$99/mo
GorgiasShopify brands that want an ecommerce helpdesk with order actions for agentsPer ticket$10/mo (50 tickets)
Help ScoutEmail-first teams that want a simple, human-feeling shared inboxPer userFree; paid from $25 per user/mo
ZendeskLarger or multi-brand teams that need enterprise workflowsPer agent$55 per agent/mo (annual)
RichpanelDTC brands that want self-service and AI on per-seat pricingPer seat, plus AI credits$99 per seat/mo (annual)
FreshdeskTeams that want a broad helpdesk at a low per-agent pricePer agent$19 per agent/mo (annual)
TidioSmall stores that want free or low-cost live chat with an AI chatbotConversation volume, plus separate AI and Flows usageFree; paid from $29/mo

1. SavenaOur product

Best for: Shopify stores that want the AI to act on the order, not just answer about it

Savena is a unified support inbox with an AI agent that reads the live Shopify order and makes the change the customer asks for: it cancels orders, edits the shipping address before the order ships, and adds, removes or swaps items, after verifying the customer with a one-time code. You choose which actions it is allowed to take; anything else goes to your team with the conversation and a short brief attached.

Pricing
$99/month including 3 team members ($25/month each after), unlimited conversations, plus $0.99 for each conversation the AI resolves on its own. 21-day free trial.
AI
Included in the platform; billed $0.99 only when the AI resolves a conversation without a human. Handoffs cost nothing.
Channels
Email, live chat widget, WhatsApp, Instagram DMs and comments, Facebook Messenger
Shopify
Order lookup and tracking, cancellations, address and item edits, and capped discount codes, each switched on per store

Strengths

  • The AI takes the action in Shopify instead of drafting a reply for an agent to carry out.
  • Every write is gated: a one-time code to the email on the order, plus a confirmation step.
  • Conversations are unlimited; you pay for AI outcomes, not ticket volume.
  • Stripe integration for refunds and subscription changes in the same inbox.

Limitations

  • Refunds on Shopify orders are handed to a person rather than issued by the AI.
  • No SMS or phone channel.
  • No importer for past tickets from another helpdesk; history stays in the old tool.
  • No permanently free plan.

2. Gorgias

Best for: Shopify brands that want an ecommerce helpdesk with order actions for agents

Gorgias is the best-known Shopify helpdesk. Agents can edit, refund and cancel orders inside the ticket, and the AI Agent automates common questions. Pricing follows ticket volume, so it suits stores with modest volume and grows with them.

Pricing
Starter $10 (50 tickets), Basic $60 (300), Pro $360 (2,000), Advanced $900 (5,000) per month; overage $0.36–$0.40 per ticket.
AI
$0.90–$1.00 per automated interaction, and each one also counts as a ticket.
Channels
Email, chat, WhatsApp, Instagram, Messenger, TikTok Shop; SMS and voice as paid add-ons
Shopify
Agents edit, refund and cancel orders inside the ticket

Strengths

  • Deep, long-standing Shopify integration.
  • SMS and voice available in the same helpdesk.
  • Very low entry price for small stores.

Limitations

  • Cost grows with ticket volume, and AI is billed on top.
  • Voice and SMS cost extra on every plan.

Savena vs Gorgias

3. Help Scout

Best for: Email-first teams that want a simple, human-feeling shared inbox

Help Scout is a shared inbox and help center known for being easy to use. It added chat, messaging channels and per-resolution AI, and its Shopify integration lets agents refund, cancel, edit and duplicate recent orders from the sidebar.

Pricing
Free (5 users, 100 contacts a month); Standard $25, Plus $45, Pro $75 per user/month. Annual billing saves 16%.
AI
$0.75 per resolution.
Channels
Email, live chat, SMS, WhatsApp, Instagram, Messenger (from Standard)
Shopify
Agents refund, cancel, edit and duplicate recent orders

Strengths

  • Easy to learn, with a built-in help center.
  • Lowest per-resolution AI price on this list.

Limitations

  • No native voice.
  • Less ecommerce-specific automation than Shopify-first tools.

4. Zendesk

Best for: Larger or multi-brand teams that need enterprise workflows

Zendesk Suite is the most widely used enterprise helpdesk, with mature ticketing, SLAs, reporting and a large app marketplace. It is priced per agent, with AI resolutions and some channels billed on top.

Pricing
Suite Team $55 per agent/month billed annually ($69 monthly); Suite Professional $115 ($149 monthly).
AI
5 or 10 automated resolutions per agent per month included; then $1.50–$2.00 each. Copilot is $50 per agent/month.
Channels
Email, chat, WhatsApp, Instagram, Facebook; voice and SMS as add-ons
Shopify
Through marketplace apps

Strengths

  • Mature ticketing, SLAs and reporting.
  • Large marketplace of integrations.

Limitations

  • Per-agent price plus resolution fees and channel add-ons.
  • Heavier to set up than ecommerce-specific tools.

Savena vs Zendesk

5. Richpanel

Best for: DTC brands that want self-service and AI on per-seat pricing

Richpanel is an ecommerce helpdesk focused on customer self-service. It prices per seat with no per-ticket fees, and agents can refund, edit addresses and discounts, and create draft orders in Shopify.

Pricing
$119 per seat/month billed monthly, $99 billed annually; no per-ticket fees.
AI
About $0.20 per AI-handled conversation, with a $200/month minimum.
Channels
Email, chat, social, SMS, WhatsApp, phone
Shopify
Refunds, address and discount edits, draft orders

Strengths

  • Low price per AI conversation.
  • Phone and SMS included in the channel list.

Limitations

  • The AI minimum puts the realistic starting cost near $300/month.

6. Freshdesk

Best for: Teams that want a broad helpdesk at a low per-agent price

Freshdesk is a full helpdesk with ticketing, automations and the Freddy AI agent. Its official Shopify app lets agents cancel orders before fulfillment and issue full or partial refunds, once an admin enables them.

Pricing
Growth $19, Pro $55, Enterprise $89 per agent/month billed annually; Freshdesk Omni from $29.
AI
Freddy AI Agent includes 500 sessions; more are $49 per 100 sessions.
Channels
Email, portal, chat and messaging (Omni plans)
Shopify
Agents cancel before fulfillment and refund

Strengths

  • Low per-agent entry price.
  • Mature ticketing and automation.

Limitations

  • AI is billed per session, not per resolution.

7. Tidio

Best for: Small stores that want free or low-cost live chat with an AI chatbot

Tidio is a live chat and chatbot tool with a free plan and the Lyro AI add-on. It is quick to install on Shopify, and agents can cancel unfulfilled orders and issue refunds from the chat panel.

Pricing
Free plan for 50 conversations a month; Starter $29/month ($24.17 billed annually); Growth from $49.17; Plus from $300.
AI
Lyro add-on from $32.50/month for 50 AI conversations.
Channels
Live chat, email, WhatsApp, Instagram, Messenger
Shopify
Agents cancel unfulfilled orders and refund from the chat panel; Lyro looks up order status

Strengths

  • Permanently free plan.
  • Fast to set up on a Shopify store.

Limitations

  • Conversations, Lyro AI and Flows are metered separately.
  • Plans below Plus are capped at 10 seats.

Savena vs Tidio

How to choose a Re:amaze alternative

  • Seats or volume. If your team is growing faster than your volume, per-ticket (Gorgias) or flat-fee (Savena) pricing will scale better than per-seat. If volume is growing faster, per-seat tools stay predictable.
  • WhatsApp without Twilio. Savena, Gorgias, Help Scout, Zendesk, Richpanel and Tidio list WhatsApp as a channel. Meta's own WhatsApp fees apply with all of them.
  • Who acts on the order. Most helpdesks on this list let agents change Shopify orders. Savena's AI makes the change itself, within the actions you switch on.

Read the full Savena vs Re:amaze comparison

Frequently asked questions

What is the best Re:amaze alternative for Shopify?

Gorgias if you want the most established Shopify helpdesk and do not mind per-ticket pricing; Help Scout for an email-first team; Savena if you want the AI to cancel and edit orders itself and WhatsApp connected directly.

Which Re:amaze alternatives support WhatsApp directly?

Savena, Gorgias, Help Scout, Zendesk, Richpanel and Tidio all list WhatsApp as a channel without a separate Twilio number. Meta charges its own WhatsApp fees with every provider.

Is Re:amaze owned by GoDaddy?

Yes. Re:amaze is part of GoDaddy and continues to be sold as its own helpdesk.

Try Savena on your own store

Connect Shopify and your channels, switch on the actions you want the AI to take, and see what it resolves before you pay for anything.

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Other alternatives guides

Gorgias alternativesTidio alternativesCrisp alternatives

Key terms

Omnichannel customer serviceAI customer serviceCSAT