The Tidio alternative for growing teams
Savena vs Tidio
Last updated 2026-10-26
Tidio is the live chat and chatbot tool many small Shopify stores start with: there is a free plan, and the Lyro AI add-on answers questions from your FAQs and looks up order status. Savena is a support inbox built around an AI agent that reads the live Shopify order and makes the change the customer asks for. The real question is whether you need a chat widget that answers, or support that resolves order requests end to end.
Choose Savena if…
- Customers ask you to cancel, change the address or swap an item, and you want the AI to do it rather than pass it on.
- You support customers over email as much as chat, and want both in one inbox with WhatsApp, Instagram and Messenger.
- You would rather have one usage charge than separate meters for conversations, AI conversations and automation flows.
- Your team has outgrown a chat widget as the whole support setup.
Choose Tidio if…
- You want a free plan. Tidio's covers 50 conversations a month; Savena has a trial, not a free tier.
- Your support is almost entirely live chat and quick FAQs.
- You want agents to cancel unfulfilled orders and issue refunds from the chat panel at a low starting price.
Feature comparison
| Feature | Savena | Tidio |
|---|---|---|
| Live chat widget | ||
| AI agentLyro starts at $32.50/month for 50 AI conversations | $0.99 per resolution | Lyro add-on |
| Order changes made by the AI (cancel, address, items)Tidio agents can cancel unfulfilled orders and refund from the chat panel | Order status lookups | |
| Email inbox | ||
| WhatsApp, Instagram and MessengerMeta's own WhatsApp fees apply with any provider | ||
| Unlimited conversationsTidio plans are priced by conversation volume | ||
| Permanently free plan | ||
| Free trial | 21 days | 7 days |
Pricing comparison
Savena
Flat $99/mo platform fee (3 team members included, $25/mo each after) with unlimited conversations, plus $0.99 per AI-resolved conversation. 21-day free trial.
Tidio
Free plan for 50 conversations a month; Starter $29/month ($24.17 billed annually); Growth from $49.17; Plus from $300. Lyro AI is an add-on from $32.50/month for 50 AI conversations. (Tidio pricing page, October 2026.)
Tidio meters conversations, Lyro AI conversations and Flows separately, so the bill depends on three numbers. Savena has one usage line: $0.99 for each conversation the AI handles.
And here it is actually running
Unedited captures from the widget on our demo store, doing the same things the examples above describe. Nothing staged, and you can go and put it through the same questions yourself.
Don't take our word for it.
The demo store is live and connected to a real Shopify backend. Place an order, then ask it anything you just watched it do.
Try it yourself on the live storeSwitching from Tidio
- 1Install Savena from the Shopify App Store and connect your store.
- 2Replace the Tidio chat widget on your storefront with the Savena widget.
- 3Connect your support email, WhatsApp, Instagram and Messenger.
- 4Add your FAQs and policies so the AI agent answers from them, then switch on the order actions you want it to take.
Frequently asked questions
Is Savena a good Tidio alternative?
Yes, for Shopify stores whose customers ask for order changes, not just answers, and for teams handling email alongside chat. If you mainly need a free chat widget with a basic bot, Tidio is the cheaper starting point.
How does Savena's AI compare to Tidio Lyro?
Lyro answers questions from your FAQs and can look up order status. Savena's AI agent answers from your knowledge base too, and goes further on Shopify orders: for the actions you enable, it cancels orders, edits the address before shipping and changes items, after verifying the customer with a one-time code.
Does Savena have a free plan like Tidio?
No. Tidio has a permanently free tier; Savena offers a 21-day free trial with no credit card required, so you can see what the AI resolves on your own store before paying.
Which is better for Shopify, Savena or Tidio?
For a small store that only needs live chat and FAQ answers, Tidio is fine. For a store where a large share of messages are "cancel my order" or "change my address", Savena resolves those without an agent.
See Savena in action
Unified inbox, AI agents, and workflow automation on one plan — with AI billed only for the conversations it actually works on.
Get started freeStill comparing? See all Tidio alternatives