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Savena

WhatsApp for support teams

WhatsApp Shared Inbox for Support Teams

Handle WhatsApp Business messages as a team — one shared inbox, unified with email, Instagram, and live chat.

Last updated 2026-07-03

A WhatsApp shared inbox is a single workspace where an entire support team can read, assign, and reply to WhatsApp Business messages together — instead of passing a phone around or logging into one app. Savena connects your WhatsApp Business number to a shared team inbox alongside email, Instagram, and website live chat, so every conversation lands in one place, gets assigned to the right agent, and can be resolved by an AI agent or a human.

What you can do

One team inbox for WhatsApp

Connect your WhatsApp Business number so the whole team can see and reply to messages from one shared inbox — no shared phone, no single point of failure.

Assignment and collaboration

Assign WhatsApp conversations to specific agents, leave internal notes, and see who is replying with live typing indicators and presence.

AI agent on WhatsApp

An AI agent trained on your docs and FAQs answers common WhatsApp questions instantly and hands off to a human when needed — with the full conversation attached.

Unified with every channel

WhatsApp sits next to email, Instagram, Messenger, and website chat in one inbox, so agents see the full customer history regardless of channel.

Common use cases

  • Give a growing support team a single place to handle high WhatsApp volume without a shared phone.
  • Route WhatsApp order and shipping questions to the right agent automatically.
  • Let an AI agent deflect repetitive WhatsApp questions and escalate the rest.
  • Keep WhatsApp, email, and Instagram conversations for the same customer in one thread of context.
  • Answer WhatsApp messages on the go from the Savena mobile app.

How to set it up

  1. 1Open Settings → Channels in Savena and choose WhatsApp.
  2. 2Connect your WhatsApp Business number (or provision one) through the guided setup.
  3. 3Invite your team and set assignment rules so conversations reach the right people.
  4. 4Optionally, enable the AI agent and workflows to auto-resolve common questions.

Frequently asked questions

What is a WhatsApp shared inbox?

A WhatsApp shared inbox is a single workspace where multiple team members can view, assign, and reply to WhatsApp Business messages together, rather than one person handling a single device. Savena provides a shared WhatsApp inbox unified with your other support channels.

Can my whole team reply to WhatsApp from Savena?

Yes. Connect your WhatsApp Business number once and the entire team can read, assign, and reply from the shared inbox, with internal notes, assignment, and presence so no message is missed or answered twice.

Does Savena charge extra for WhatsApp?

WhatsApp is a supported channel in Savena. Note that Meta charges its own per-conversation fees for the WhatsApp Business Platform, which apply with any provider you use.

Can an AI agent answer WhatsApp messages?

Yes. Savena’s AI agent is trained on your knowledge base and can answer common WhatsApp questions automatically, then hand off complex issues to a human with the full conversation attached.

Bring WhatsApp into a shared team inbox

Included in every plan. 14-day free trial, no credit card required.

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