The Gorgias alternative for growing teams
Savena vs Gorgias
Last updated 2026-10-26
Savena and Gorgias are both built for Shopify support teams, and both let you work on the order from inside the conversation. The difference is who does the work and how you pay for it. In Gorgias, agents edit, refund and cancel orders from the ticket, on a plan priced by ticket volume with the AI Agent billed per automated interaction on top. In Savena, the AI agent itself cancels the order, changes the address before it ships or swaps an item after verifying the customer, and conversations are unlimited on a flat fee: you pay $0.99 for each conversation the AI does the work on.
Choose Savena if…
- You want the AI to make the order change itself (cancel, edit the address before it ships, swap an item) rather than queue it for an agent.
- Your volume is growing and you would rather not pay per ticket: conversations are unlimited on the flat fee.
- You want WhatsApp, Instagram and Messenger in the same inbox as email and chat, with one AI agent across all of them.
- You also bill through Stripe and want refunds and subscription changes handled in the same place.
Choose Gorgias if…
- You need SMS or phone support in the helpdesk. Gorgias sells both as add-ons; Savena has neither.
- Your volume is very low: Gorgias Starter is $10/month for 50 tickets.
- Your team issues Shopify refunds from the ticket. Gorgias supports that; Savena's AI hands refund requests on Shopify orders to a person.
- You need years of ticket history in the new tool. Savena has no helpdesk importer.
Feature comparison
| Feature | Savena | Gorgias |
|---|---|---|
| Unified inbox (email, chat, social) | ||
| AI agentGorgias AI interactions also count toward the plan's ticket allowance | $0.99 per resolution | $0.90–$1.00 per interaction |
| Shopify order lookup and tracking | ||
| Order changes made by the AI (cancel, address, items)Gorgias lists editing, refunding and cancelling orders inside tickets | Agents, from the ticket | |
| Refunds on Shopify orders | Handed to your team | |
| WhatsApp, Instagram and MessengerMeta's own WhatsApp fees apply with any provider | ||
| SMS and voice | Paid add-ons | |
| Unlimited conversationsGorgias plans include 50–5,000 tickets, then $0.36–$0.40 each | ||
| Free trial | 21 days | 7 days |
Pricing comparison
Savena
Flat $99/mo platform fee (3 team members included, $25/mo each after) with unlimited conversations, plus $0.99 per AI-resolved conversation.
Gorgias
Priced by ticket volume, billed monthly: Starter $10 (50 tickets), Basic $60 (300), Pro $360 (2,000), Advanced $900 (5,000), with overage at $0.36–$0.40 per ticket. AI Agent is $0.90–$1.00 per automated interaction, and each one also counts as a ticket. Voice and SMS are add-ons. (Gorgias pricing page, October 2026.)
A worked example, monthly billing, up to three agents. At 1,000 conversations with the AI resolving 300: Gorgias Basic plus overage is about $340, plus about $300 of AI, so roughly $640. Savena is $99 plus 300 × $0.99, about $396. At 300 conversations with 90 AI resolutions the order flips: about $150 on Gorgias Basic against about $188 on Savena. The more conversations you handle, the more the per-ticket model costs.
And here it is actually running
Unedited captures from the widget on our demo store, doing the same things the examples above describe. Nothing staged, and you can go and put it through the same questions yourself.
Don't take our word for it.
The demo store is live and connected to a real Shopify backend. Place an order, then ask it anything you just watched it do.
Try it yourself on the live storeSwitching from Gorgias
- 1Install Savena from the Shopify App Store and connect your store.
- 2Connect your support email, WhatsApp, Instagram and Messenger so new conversations arrive in Savena.
- 3Add your help-center articles and policies so the AI agent answers from them.
- 4Switch on the Shopify actions you want the AI to take, and set your discount limits.
- 5Keep Gorgias open read-only while existing tickets close out. Past tickets are not imported.
Frequently asked questions
Is Savena a good Gorgias alternative?
For Shopify stores that want the AI to finish the order change itself and would rather not pay per ticket, yes. If you need SMS or phone support in the helpdesk, or you handle only a few hundred tickets a month, Gorgias may suit you better.
Can Savena's AI cancel and edit Shopify orders?
Yes, for the actions you switch on. It can cancel an order, change the shipping address before the order ships, and add, remove or swap items. Before any change it emails a one-time code to the address on the order and asks the customer to confirm. Refund requests on Shopify orders go to your team.
Which is cheaper, Savena or Gorgias?
It depends on volume. Gorgias charges by ticket; Savena charges a flat $99/month including 3 team members ($25/month each after) with unlimited conversations, plus $0.99 per conversation the AI handles. At around 300 conversations a month Gorgias Basic usually costs less; at 1,000 conversations with 300 resolved by AI, Savena comes to about $396 against roughly $640 on Gorgias.
How long does it take to switch from Gorgias?
Connecting Shopify and your channels takes an afternoon. Past tickets are not imported, so most teams leave Gorgias running read-only until open tickets close out.
See Savena in action
Unified inbox, AI agents, and workflow automation on one plan — with AI billed only for the conversations it actually works on.
Get started freeStill comparing? See all Gorgias alternatives