The Gorgias alternative for growing teams
Savena vs Gorgias
Last updated 2026-05-01
Savena and Gorgias both serve ecommerce support teams, but with different scope. Gorgias is laser-focused on Shopify ecommerce, with deep order-management workflows. Savena is a horizontal AI customer support platform with strong Shopify, HubSpot, and Stripe integrations — better suited for teams that handle ecommerce alongside SaaS, services, or marketplace use cases.
Choose Savena if…
- You handle ecommerce alongside SaaS, services, or B2B support.
- You want WhatsApp, Instagram, and Messenger as supported channels without a platform add-on fee on top of Meta's own per-conversation fees.
- You want AI agents that work across channels, not only Shopify-specific flows.
- You want unlimited conversations, with the usage charge tied to AI outcomes rather than ticket volume.
Choose Gorgias if…
- You run a Shopify-only DTC brand with deep order-management automation needs.
- You want pre-built Shopify macros, refund flows, and BFCM-specific tooling.
- Your support volume is highly seasonal and per-ticket pricing makes sense.
Feature comparison
| Feature | Savena | Gorgias |
|---|---|---|
| Unified inbox | ||
| AI agent | ||
| Shopify deep integrationGorgias is Shopify-native; Savena is Shopify-friendly | ||
| WhatsApp BusinessMeta's per-conversation fees apply with any provider | Supported | Add-on |
| Instagram + Messenger | Supported | |
| HubSpot, Stripe, Salesforce integrations | Limited | |
| Unlimited conversations | ||
| Per-ticket pricing | ||
| Multi-vertical (ecom + SaaS + services) | Ecom-focused |
Pricing comparison
Savena
Flat $99/mo platform fee (3 team members included, $25/mo each after) with unlimited conversations, plus $0.99 per AI-resolved conversation.
Gorgias
Ticket-volume-based pricing that scales with monthly ticket count; AI agent billed separately per resolution.
Gorgias prices on ticket volume, so you pay whether a human or the AI handles it. Savena separates the two: conversations are unlimited on the flat platform fee, and the only usage charge is $0.99 for each conversation the AI resolves on its own.
Frequently asked questions
Is Savena a good Gorgias alternative?
Yes, especially for teams that handle ecommerce alongside other use cases (SaaS, B2B, services), or those that would rather pay for AI outcomes than for ticket volume.
Does Savena integrate with Shopify like Gorgias?
Savena integrates with Shopify for order lookup, refunds, and customer context. Gorgias offers slightly deeper Shopify-specific automations; Savena is broader across HubSpot, Stripe, and other ecommerce stacks.
Which is cheaper, Savena or Gorgias?
It depends on your volume and team size. Gorgias prices on ticket volume; Savena charges a flat $99/month including 3 team members ($25/month each after) with unlimited conversations, plus $0.99 per conversation the AI resolves on its own. If most of your queue is handled by humans, Savena's usage charge stays near zero. For exact current pricing, check both vendors' pricing pages.
Can Savena replace Gorgias for a Shopify store?
Yes for most Shopify stores. The exception is teams that depend on Gorgias-specific automations like advanced refund macros and BFCM seasonal flows that they have already invested in.
See Savena in action
Unified inbox, AI agents, and workflow automation on one plan — with AI billed only for the conversations it resolves on its own.
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