The Gorgias alternative for growing teams
Savena vs Gorgias
Last updated 2026-05-01
Savena and Gorgias both serve ecommerce support teams, but with different scope. Gorgias is laser-focused on Shopify ecommerce, with deep order-management workflows. Savena is a horizontal AI customer support platform with strong Shopify, HubSpot, and Stripe integrations — better suited for teams that handle ecommerce alongside SaaS, services, or marketplace use cases.
Choose Savena if…
- You handle ecommerce alongside SaaS, services, or B2B support.
- You want WhatsApp, Instagram, and Messenger as supported channels without a platform add-on fee on top of Meta's own per-conversation fees.
- You want AI agents that work across channels, not only Shopify-specific flows.
- You want unlimited agent seats instead of paying per agent.
Choose Gorgias if…
- You run a Shopify-only DTC brand with deep order-management automation needs.
- You want pre-built Shopify macros, refund flows, and BFCM-specific tooling.
- Your support volume is highly seasonal and per-ticket pricing makes sense.
Feature comparison
| Feature | Savena | Gorgias |
|---|---|---|
| Unified inbox | ||
| AI agent | ||
| Shopify deep integrationGorgias is Shopify-native; Savena is Shopify-friendly | ||
| WhatsApp BusinessMeta's per-conversation fees apply with any provider | Supported | Add-on |
| Instagram + Messenger | Supported | |
| HubSpot, Stripe, Salesforce integrations | Limited | |
| Unlimited agent seats | ||
| Per-ticket pricing | ||
| Multi-vertical (ecom + SaaS + services) | Ecom-focused |
Pricing comparison
Savena
Volume-based pricing with unlimited agent seats; AI automations are a separate add-on.
Gorgias
Ticket-volume-based pricing that scales with monthly ticket count; AI agent billed separately per resolution.
Both platforms price on support volume, so compare your actual monthly conversation count. The difference is seats: Savena includes unlimited agents on every plan, and prices AI automations as a flat per-automation add-on.
Frequently asked questions
Is Savena a good Gorgias alternative?
Yes, especially for teams that handle ecommerce alongside other use cases (SaaS, B2B, services), or those that want unlimited agent seats and a flat per-automation price for AI.
Does Savena integrate with Shopify like Gorgias?
Savena integrates with Shopify for order lookup, refunds, and customer context. Gorgias offers slightly deeper Shopify-specific automations; Savena is broader across HubSpot, Stripe, and other ecommerce stacks.
Which is cheaper, Savena or Gorgias?
It depends on your volume and team size. Both price on support volume, so compare your monthly conversation count directly. Savena includes unlimited agent seats, so adding teammates does not raise the bill, and AI automations are a flat per-automation add-on. For exact current pricing, check both vendors' pricing pages.
Can Savena replace Gorgias for a Shopify store?
Yes for most Shopify stores. The exception is teams that depend on Gorgias-specific automations like advanced refund macros and BFCM seasonal flows that they have already invested in.
See Savena in action
Unified inbox, AI agents, and workflow automation, with unlimited agent seats on every plan.
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