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Savena

E-commerce integration

Shopify + Savena

Full Shopify context and actions in every conversation.

Last updated 2026-05-01

The Shopify integration brings full Shopify context into Savena. Agents and AI agents see recent orders, fulfillment status, tracking numbers, and customer history alongside the conversation. Workflows can read from and write to Shopify so order-related questions are resolved without tab-switching.

What you can do

Order context in the sidebar

See recent orders, line items, fulfillment status, tracking, and total spend for the customer next to every conversation.

Two-way actions

Read and write to Shopify: edit orders, update shipping addresses, issue refunds, or pull product details into a reply.

Workflow triggers and actions

Trigger Savena workflows on Shopify events (new order, fulfillment, refund) and call Shopify from any workflow step.

AI agent grounding

AI agents answer "where is my order" and "can I change the shipping address" with live data, without escalating to a human.

Common use cases

  • Answer "where is my order" with live tracking, instantly.
  • Update a shipping address before fulfillment without leaving the inbox.
  • Trigger a follow-up workflow when an order ships.
  • Auto-tag conversations from high-LTV customers for VIP routing.

How to set it up

  1. 1Open Settings → Integrations in Savena and click Connect on Shopify.
  2. 2Authorize Savena to access your Shopify store.
  3. 3Choose which Shopify data should appear in the conversation sidebar.
  4. 4Optionally, build workflows that read from or write to Shopify.

Frequently asked questions

Can agents edit orders from Savena?

Yes. Agents can update shipping addresses, issue refunds, and make other order changes that Shopify allows, directly from inside the conversation.

Does it work for multi-store setups?

Yes. You can connect multiple Shopify stores to a single Savena workspace and route conversations from each store appropriately.

Is data synced or pulled on demand?

Order and customer context is pulled from Shopify on demand when a conversation is viewed, so it always reflects the current state.

What does the Shopify integration cost?

The integration is included in every Savena plan at no extra cost.

Try the Shopify integration in Savena

Included in every plan. 14-day free trial, no credit card required.

Start free trial