Knowledge Base Management

The knowledge base is what makes your AI agent smart. The more relevant content you add, the better the AI can answer your customers' questions.

Adding content

From the AI Agent → Knowledge page, you can add content in several ways:

• Upload documents — PDF, TXT, DOCX files
• Paste text — copy and paste content directly
• Website URL — the AI will read and index your website pages automatically

Updating content

You can add, replace, or delete training content at any time. The AI will start using the updated knowledge in new conversations right away. There is no need to retrain or restart.

Best practices

• Keep content clear and concise — the AI works best with well-structured information
• Include FAQs, help articles, product documentation, and policy documents
• Review AI responses regularly and add missing information when you notice gaps
• Remove outdated content to prevent incorrect answers