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Help CenterInbox & Conversations

Inbox & Conversations

Manage all your customer conversations from a single unified inbox.

Unified Inbox Overview

How the unified inbox brings all your conversations into one place.

Updated 2026-04-18

Managing Conversations

Learn how to assign, tag, prioritize, snooze, and resolve conversations.

Updated 2026-04-18

Notifications & Alerts

Configure sound, browser, mobile, and email notifications, plus per-user AI escalation alert controls.

Updated 2026-06-20

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