Notifications & Alerts

Savena delivers real-time notifications across four channels so you never miss an important message or event. Configure each channel independently from Settings → Notifications.

Notification channels

• Sound — play an audio alert when new messages arrive
• Browser — desktop push notifications from your web browser
• Mobile — push notifications on the mobile app
• Email — email alerts for messages and events when you are away

Sound notifications

Choose when sound alerts play:

• Assigned only — sound plays only for conversations assigned to you
• Assigned or unassigned — sound plays for your conversations and unassigned ones
• None — no sound notifications

Browser, mobile, and email notifications

For browser, mobile, and email notifications, choose your notification level:

• All — receive notifications for all conversation activity
• Assigned and mentions — only for conversations assigned to you or where you are @mentioned
• Mentions only — only when someone @mentions you in a conversation
• None — no notifications on this channel

Mobile offline only

Enable "mobile offline only" to receive mobile push notifications only when you are not actively using the desktop app. This prevents duplicate alerts across devices.

@mentions

Use @mentions in internal notes to get a specific team member's attention. Mentioned users receive a notification regardless of their general notification settings (unless they have disabled notifications entirely).