AI Agent

Configure AI-powered agents that handle customer conversations automatically.

Understand what the AI agent can do and how it works.

Step-by-step guide to creating your agent and configuring it through the Overview, Guidance, Escalation, Knowledge, and Automations tabs.

Add, update, and manage the content your AI agent uses to answer questions.

How the AI hands off conversations to your team when it needs help.

Use AI-powered writing tools to draft, improve, and translate messages in conversations.

Rate AI responses to help improve your agent's performance over time.

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