Workflow Analytics

Workflow analytics show you how your automations are performing — which workflows run most often, their completion rates, and where failures occur.

Key metrics

• Total runs — how many times each workflow has executed
• Completion rate — percentage of runs that completed successfully
• Daily trends — workflow execution volume over time
• Agent-triggered vs event-triggered — how workflows are being started

Step-level analysis

Drill into individual workflows to see performance at the step level. Identify which steps fail most often, how long each step takes on average, and where contacts drop off. This helps you optimize your workflow design.

Top workflows

View your most-used workflows ranked by execution count. This helps you understand which automations deliver the most value and which might need optimization.