Contact Profiles

Savena maintains detailed profiles for every customer who interacts with your business across any channel.

Profile information

• Name, email, and phone number
• Company and job title
• Location data
• Lifecycle stage (lead, user, paid)
• Engagement score (0-100)
• Custom attributes you define
• Full conversation history across all channels
• Linked tickets

Custom fields

Define custom fields to capture information specific to your business. Custom fields can be text, number, date, dropdown, or boolean. They are available in workflows, segments, and AI agent context.

Engagement score

Each contact has an engagement score from 0 to 100, calculated based on conversation frequency, response times, and overall activity. Use this score to identify your most active customers and those who may need attention.