Custom Integrations

Beyond the built-in integrations, Savena supports custom integrations that let you connect any REST API to your workspace and make those actions available to your team, AI agents, and workflows.

Creating a custom integration

Go to Settings → Integrations and create a new custom integration. Give it a name and configure the connection details for your external service.

Defining actions

Each custom integration can have multiple actions (endpoints). For each action, you define:

• Endpoint URL and HTTP method
• Authentication — API keys, OAuth tokens, or custom headers
• Input schema — the parameters the action accepts
• Request mapping — how input parameters are transformed into the API request
• Response mapping — how the API response is transformed into output data
• Output schema — the data structure returned by the action

Using custom actions

Once defined, custom actions work just like built-in integration actions. They appear in the Run Action workflow step, can be exposed to AI agents, and support the same execution modes (automatic, confirm with contact, require human approval) and risk levels.

Use cases

• Connect to your internal CRM or ERP system
• Integrate with industry-specific tools
• Query your own API for customer data during conversations
• Sync data between Savena and your existing tech stack