Facebook Messenger

Connect your Facebook Page to receive and respond to Facebook Messenger conversations — and optionally capture Facebook lead ads — from the Savena inbox.

Before you start

Facebook Messenger uses Facebook Login. The person who signs in must be able to manage the Page you want to connect. Run through this checklist before opening the connect popup.

• You need a Facebook Page for your business — personal Facebook profiles cannot be connected.
• The Facebook user you sign in with must have "Facebook access with full control" of the Page (the role previously called Admin). If you are not sure, ask whoever set up the Page to confirm or grant the role.
• Know which Page you want to connect. If you run multiple Pages, only the ones you are an admin of will appear in the selector.
• If you also run Facebook Lead Ads on this Page and want them captured in Savena, confirm the Page is set as the destination for those ads.

Connect Facebook step by step

• In Savena, open Settings → Social Media (or Settings → Channels).
• Click Connect Facebook. A popup window opens — allow popups for app.savena.ai if your browser blocks it.
• Sign in with the Facebook account that has admin access to the Page.
• On the Page selection screen, choose the Page that receives your customer messages. You can select more than one if needed.
• On the Meta permissions screen, leave every requested permission checked. Unchecking any of them will break message sync or lead-ad capture.
• Review your choices, confirm, and wait for the popup to close.
• Back in Savena, the channel card will switch to "Connected" and Messenger conversations will start appearing in your unified inbox.

Troubleshooting connection issues

• Popup blocked: allow popups for app.savena.ai in your browser, then click Connect Facebook again.
• "No Pages available" or your Page is missing from the list: the Facebook user you signed in with is not an admin of an eligible Page. Sign in with the correct account, or ask the Page owner to grant you Facebook access with full control first.
• Permissions screen was skipped: Meta reuses previous answers when you have connected before. Open Facebook → Settings → Business Integrations, remove Savena, and reconnect.
• Messenger messages stop syncing: an admin may have removed Savena from Business Integrations, or the Page admin role changed. Reconnect from Savena to refresh authorization.

Supported message types

• Text messages
• Images and videos
• Audio messages
• File attachments