Free Trial & Upgrading

The 21-day free trial gives you access to all Savena features so you can evaluate the platform before committing to a paid plan.

What is included in the trial

• 200 conversations
• 200 AI resolutions
• All channels (live chat, email, WhatsApp, Instagram, Facebook)
• Full AI agent capabilities
• Workflow automation
• All integrations

What happens when the trial ends

When your trial expires or you reach the trial limits, you will be prompted to choose a paid plan. There is a short grace period so you do not lose any active conversations. Your data, configuration, and conversation history are fully preserved when you upgrade.

What Savena costs

There is one plan, so there is nothing to choose between. A flat $99/month platform fee covers every channel, every feature and unlimited conversations, and includes 3 team members ($25/month each after that). On top of that you pay $0.99 for each conversation the AI resolves on its own — conversations it escalates to a human are free. Annual billing takes 12% off both: $87/month for the platform and $22/month for each extra team member. You can set a monthly cap on AI resolutions at checkout and change it at any time.

What counts as an AI resolution

Conversations themselves are unlimited — you are only charged when the AI resolves one on its own. A conversation is billable when a real contact sent at least one message and the AI handled it end to end, so proactive nudges from workflows or the AI (idle visitors, exit intent, engagement signals) cost nothing unless the visitor actually replies and the AI resolves it. If the AI escalates to your team, hits an error, or the contact abandons the conversation, it is not billed. You can open any conversation in the billing view to see how it was classified and why.

A conversation stays open for as long as the exchange continues, no matter how many messages it contains, and closes after 7 days of inactivity. If the same customer writes again after that window, it starts a new conversation and counts once more against your allowance. A long back-and-forth thread still counts as a single conversation.