Close Conversation Step

The Close Conversation step marks the conversation as resolved and ends the workflow. It is a terminal step with no outgoing paths.

When to use this step

Use this step at the end of a workflow path that has fully resolved the customer's request, after a satisfaction survey has been completed, or to clean up conversations that are no longer active — for example, after a timeout with no response from the customer.

Configuration

This step has no configuration options. Simply add it as the final step in a workflow path to close the conversation when that path is reached.

Output paths

None. This is a terminal step — the workflow ends when this step executes. No further steps can follow it.