Wait Step

The Wait step pauses the workflow for a set amount of time before moving to the next step. Use it to add natural delays between actions.

When to use this step

Use the Wait step to add a delay before a follow-up message, space out multiple messages so they feel more natural, give the customer time to complete an action, or wait before checking if an issue has been resolved.

Configuration

• Duration value — the number of time units to wait
• Duration unit — minute, hour, or day

Output paths

Single output path that continues to the next step after the wait duration has elapsed.

Example use cases

• Wait 5 minutes after a welcome message before asking if the customer needs help
• Wait 24 hours after resolving a conversation, then send a satisfaction survey
• Wait 1 hour after assigning to a team, then check if anyone has responded
• Add a short delay between multiple messages so they arrive naturally